FAQ
Frequently Asked Questions – Rock Rig Supply
1. What is Rock Rig Supply?
Rock Rig Supply is an online store dedicated to off-road and rock-crawling enthusiasts. We provide high-quality builder parts, recovery gear, suspension components, and steering systems from trusted brands like Barnes 4WD, Artec Industries, and more.
2. Do you offer parts for specific vehicles?
Yes. You can shop by vehicle using our year, make, and model selector to find parts that fit your exact setup. We're continually expanding our catalog to include more models and fitment options.
3. Are your products new or used?
All products sold through Rock Rig Supply are brand new, sourced directly from manufacturers or authorized distributors to ensure authenticity and reliability.
4. Do you offer installation services?
Currently, we focus on online retail and shipping only. However, our products are designed for DIY builders and professional fabricators. Each item includes manufacturer specs or installation guidelines when available.
5. How long does shipping take?
Shipping times vary based on location and product availability.
- In-stock items: Typically ship within 2–3 business days.
- Drop-shipped items: May take up to 7–10 business days depending on the supplier.
Tracking information will be sent once your order has shipped.
6. What is your return policy?
We accept returns on most unused products within 30 days of delivery. Items must be in original packaging and free from installation marks. Custom or fabricated parts are non-returnable. Please review our Return Policy for full details.
7. Do you ship internationally?
At this time, Rock Rig Supply ships within the United States only. We are exploring international shipping options for the future.
8. How can I contact support?
You can reach us by email at rockrigsupply@gmail.com for any product questions, order updates, or warranty inquiries. We typically respond within 1–2 business days.
9. Do you offer discounts or dealer pricing?
We periodically offer sales, bundle discounts, and seasonal promotions. Dealer or bulk pricing may be available for verified resellers or shops — contact us for more information.
10. What brands do you carry?
We proudly carry and support industry-leading brands such as:
- Barnes 4WD
- Artec Industries
- Rock Rig Supply Originals
- and more performance-tested off-road parts suppliers.
11. Can I suggest products or brands?
Absolutely. We welcome feedback from the off-road community. If there's a product you'd like to see on Rock Rig Supply, email us and we'll do our best to add it to our lineup.
12. Where can I stay updated on new parts and promotions?
Join our email newsletter or follow us on social media to stay up-to-date on new releases, giveaways, and trail-ready product drops.